Privacy policy

Effective Date: August 2026

At Paw Bites ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://pawbites.co.nz/ (the "Website"), make a purchase, or interact with our services.

We comply with the New Zealand Privacy Act 2020 and applicable privacy laws.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Information We Collect

We collect personal information that you provide when you:

  • Place an order through our Website;
  • Create an account;
  • Subscribe to marketing communications;
  • Contact us for support or enquiries;
  • Participate in promotions or surveys.

This may include:

  • Name;
  • Email address;
  • Phone number;
  • Billing and shipping address;
  • Order and purchase history;
  • Payment confirmation details;
  • Communication history;
  • Marketing preferences.

You may also voluntarily provide pet-related information (such as pet type, breed, age, or preferences) to help us improve product recommendations.

2. Information Collected Automatically (Shopify)

When you visit our Website, Shopify automatically collects certain information, including:

  • IP address;
  • Browser and device information;
  • Time zone;
  • Pages viewed and browsing behaviour;
  • Referring websites or search terms;
  • Interaction with products and checkout.

This data is collected through Shopify analytics, cookies, and similar technologies to help us understand store performance and customer behaviour.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders;
  • Arrange shipping and delivery;
  • Process payments securely;
  • Provide customer support;
  • Communicate with you about orders;
  • Improve our Website and product offerings;
  • Personalise your shopping experience;
  • Send marketing communications (if you opt in);
  • Prevent fraud and ensure website security;
  • Comply with legal obligations.

4. Shopify and Third-Party Processing

Our store is hosted on Shopify Inc.

Shopify provides us with the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers behind a firewall.

For more information, you can review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

We also use Shopify apps and third-party services for:

  • Payments (e.g. Shopify Payments, PayPal, Afterpay);
  • Shipping and fulfilment;
  • Email marketing;
  • Analytics and advertising.

These providers only access your information as necessary to perform their services.

5. Payments

All payments are processed securely through Shopify Payments or other third-party payment gateways.

We do not store full credit card details.

Payment data is encrypted and handled in accordance with PCI-DSS standards.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Shopify (our e-commerce platform provider);
  • Payment processors;
  • Courier and delivery companies;
  • Email marketing platforms (e.g. Shopify Email, Klaviyo);
  • Analytics providers (e.g. Google Analytics);
  • IT and security service providers.

We may also disclose information if required by law or to protect our rights, customers, or business.

7. Marketing Communications

If you opt in, we may send you marketing emails about products, offers, and updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails; or
  • Contacting us directly.

You will still receive transactional emails related to your orders.

8. Cookies and Tracking Technologies

Our Website uses cookies provided by Shopify and third-party apps.

Cookies help us:

  • Keep your cart active;
  • Remember preferences;
  • Analyse website traffic;
  • Improve store performance;
  • Deliver relevant advertising.

You can disable cookies in your browser settings, but some features of the Website may not function properly.

9. Behavioural Advertising

We may use Shopify tools and third-party services (such as Google, Facebook, or TikTok) to show you relevant ads.

These services may use cookies to track your browsing activity across websites.

You can opt out of targeted advertising through:

10. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

11. Data Security

We take reasonable steps to protect your personal information.

Shopify provides secure infrastructure, including encryption and firewall protection.

However, no method of transmission over the internet is 100% secure.

12. Access and Correction

You have the right to:

  • Access your personal information;
  • Request corrections;
  • Request deletion (where legally applicable).

To make a request, contact us using the details below.

We may need to verify your identity before processing your request.

13. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce agreements.

You may request deletion of your data, subject to legal requirements.

14. Children’s Privacy

Our Website is not intended for children.

We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us by email - sales@pawbites.co.nz