Terms of Service

Last updated: July 2026

Welcome to Paw Bites. By accessing or purchasing from our store, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms of Service apply to all users of the site, including browsers, customers, and merchants. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms.

2. Products

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

3. Pricing & Payment

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable. We accept all major credit cards and other payment methods as displayed at checkout. Payment must be received in full before your order is dispatched.

4. Shipping & Delivery

We aim to dispatch all orders within 1–2 business days. Delivery timeframes are estimates only and may vary. Paw Bites is not responsible for delays caused by couriers or circumstances outside our control. Please refer to our Shipping page for full details.

5. Returns & Refunds

We accept returns within 14 days of delivery for unused, unopened items. Please refer to our Returns & Exchanges page for full details.

6. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

7. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, or to infringe upon our intellectual property rights.

8. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the new terms.

9. Contact

Questions about the Terms of Service should be sent to us via our Contact page.