Terms & Conditions

Effective Date: August 2026

Welcome to Paw Bites ("we", "us", "our"). These Terms and Conditions govern your use of our website, https://pawbites.co.nz/ (the "Website"), and your purchase of products from our online store.

By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our Website or purchase products from us.

1. About Paw Bites

Paw  Bites is an online pet store providing pet products and supplies to customers in New Zealand.

We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will take effect when published on this Website.

2. Using Our Website

You agree to use our Website only for lawful purposes and in a way that does not harm, restrict, or interfere with other users' access to the Website.

You must not:

  • Attempt to gain unauthorised access to our Website or systems;
  • Use our Website for fraudulent or illegal activities;
  • Copy, reproduce, or misuse our website content without written permission.

3. Products and Information

We aim to ensure all product descriptions, images, pricing, and information displayed on our Website are accurate and up to date.

However:

  • Product colours, packaging, and appearance may vary slightly from images shown online;
  • Product information is provided for general guidance only;
  • We recommend checking product labels and instructions before use.

Pet parents are responsible for selecting products suitable for their pets. If you are unsure whether a product is appropriate for your pet, consult a qualified veterinarian.

4. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

An order is not accepted until we confirm your order and/or dispatch your products.

We reserve the right to:

  • Refuse or cancel orders;
  • Correct pricing or product information errors;
  • Limit quantities purchased.

If we cancel an order after payment has been received, we will provide a full refund of the amount paid.

5. Pricing and Payment

All prices displayed on our Website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be completed at checkout using the available payment methods provided on our Website.

Secure Checkout
Paw Bites uses Shopify’s secure checkout platform to process online orders. Payment information is encrypted and securely processed through Shopify and our supported payment providers. Paw Bites does not directly store your full credit or debit card details. Checkout security is provided using industry-standard security measures designed to help protect your payment and personal information.

6. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated time frames provided.

Delivery times are estimates only and may be affected by circumstances outside our control, including courier delays, weather events, or supply issues.

Please ensure your delivery address is correct before completing your order. We are not responsible for delays or failed delivery caused by incorrect customer information.

7. Out-of-Stock Products

If a product becomes unavailable after you place an order, we may:

  • Contact you with an alternative option;
  • Provide a partial refund;
  • Cancel and refund the unavailable item.

8. Returns and Refunds

We want you and your pets to be happy with your purchase.

If you receive:

  • A damaged product;
  • The wrong product;
  • A product with a manufacturing fault;

Please contact us as soon as possible with your order details and supporting information.

Due to hygiene and safety reasons, some pet products may not be eligible for return if opened, used, or removed from their original packaging.

Nothing in these Terms affects your rights under the New Zealand Consumer Guarantees Act 1993.

9. Consumer Guarantees Act 1993

If you are purchasing products for personal, domestic, or household use, your rights under the New Zealand Consumer Guarantees Act 1993 apply.

We guarantee that products supplied by us will meet applicable consumer guarantees, including being:

  • Of acceptable quality;
  • Fit for their intended purpose;
  • As described.

Where required by law, we will provide a remedy such as repair, replacement, or refund.

10. Pet Products Disclaimer

Paw Bites provides products intended for pets, but we do not provide veterinary advice.

You are responsible for:

  • Following product instructions;
  • Monitoring your pet when introducing new products;
  • Ensuring products are suitable for your pet's age, size, breed, and health requirements.

If your pet experiences any health concerns, seek advice from a veterinarian.

11. Website Content and Intellectual Property

All content on this Website, including text, images, logos, graphics, and designs, belongs to Paw Bites or our licensors.

You may not reproduce, modify, distribute, or use our content without prior written permission.

12. Privacy

We collect and use personal information in accordance with our Privacy Policy.

By using our Website, you consent to the collection and use of information necessary to process orders, provide services, and communicate with you.

13. Limitation of Liability

To the maximum extent permitted by law, Paw Bites is not responsible for any indirect, incidental, or consequential loss arising from:

  • Use of our Website;
  • Delays in delivery;
  • Misuse of products;
  • Information provided on our Website.

Nothing in these Terms excludes any rights or protections available to you under New Zealand consumer law.

14. Third-Party Services

Our Website may contain links or integrations with third-party services, including payment providers and courier services.

We are not responsible for the content, availability, or practices of third-party services.

15. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes relating to these Terms or purchases made through our Website will be handled under New Zealand jurisdiction.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us by email sales@pawbites.co.nz